Platform policies

Complaint Handling Process

We handle complaints seriously and transparently. This process explains review, communication, and closure.

Last updated: July 2026

Submission

Complaints are submitted through the complaints page with contact information and a clear description of the issue.

Initial review

The team checks whether the information is complete, identifies the category, and confirms whether the matter relates to platform content or services.

Investigation and action

Relevant records and content are reviewed. Corrective action may include clarification, correction, updating, removal, or referral to the appropriate party.

Response time

We aim to respond within a reasonable period based on complexity, giving priority to privacy, rights, and materially inaccurate property information.

Closure

The complainant is informed of the outcome through the available contact channel, and an internal record is retained when necessary.